The Blizzard president and co-founder Mike Morhaime has decided today July 19th 2012 on the Battle.net official website to post a notice about the games issues and feedback. The post was published on the site with the attention of letting players know that they are being heard by the game developers and they are doing every thing in their power to make the game a great user experience.
The post was seen as a letter rather than a article or thread and it was especially devoted to the loyal game followers who have certain issues regarding the role playing game.
The Blizzard boss wanted to thank personally, all the Diablo 3 community for their vital feedback and said that all of the feedback via emails ect was being taken in to consideration. The creators of Diablo 3 had gathered all the feedback for them to get stuck into and resolve any real problems that needed addressing.
The boss said in the letter “We’ve never gone from 0 to more than six million players across multiple continents within a few days with a brand-new game.” Diablo 3 became completely unplayable when it officially launched well over 2 months ago.
He then went on to say, “The launch week of Diablo 3 was memorable for many reasons – some positive, and some not so positive,” he said. “We were thrilled that Diablo 3 had the biggest PC-game launch ever, surpassing the lifetime sales of Cataclysm (the previous record holder for biggest PC-game launch) in a matter of weeks. We’ve been floored by the response.”
The fact that the servers went down upon release even surprised Mike and took the entire Blizzard team by surprise. He said that when people were pre-ordering the game consistently, they decided to increase the servers capability. That didn’t even stop the servers from not being able to hack the amount of gamers that wanted to get online and play the RPG game.
Mike said that the team have been taking a look at any future problems and although Diablo 3 has been not failing or running badly over the past couple of weeks, they aim to make the experience last this time round.
Mike also said “For Diablo 3, we looked at historical sales for Blizzard games and other top-selling PC games and watched pre-order numbers. We even upped our estimates to ensure we had additional capacity, or so we thought. In the end, it just wasn’t enough, and that is something we will work hard to conquer for future releases.”
The fact that there is a important Patch 1.0.4. coming out very soon, Blizzard want to make design even better and keep it’s existing customers for the foreseeable future. Many critics have suggested that there has been a massive decrease in online Diablo 3 users. Mike seems to not disagree as he wants to get a decent game balance aswell.
“Rather than address every subject individually, I’ll just say that even as we work to address or resolve current issues, it’s always possible that further issues will crop up. We hope that our actions in the past have demonstrated that above all else, we’re committed to delivering an awesome game experience, and we hope you’ll have faith that we will continue to keep that commitment and respond to any new or outstanding issues quickly.”
One of the biggest problems that the Diablo 3 makers have had to put up with is the famous real money auction house. Which was an added bonus feature for the latest in the long running series.
“Our primary goal for including this in the game was to provide convenience and peace of mind for those players who might otherwise turn to third-party services to buy items,” Mike said.
Mike ended the letter by personally tanking every single one of the loyal fan base that Diablo 3 has. He said that their passion, thoughts and vital feedback were very important and crucial to them all. In doing so, this is making Blizzard a stronger and better company in the long run he added. We want to make amazing improvements to the series and thank you for your support were he’s last words.